What happens if delta loses luggage

And Delta says it gets bags delivered to passengers about 65 percent faster using Roadie than via traditional delivery service, according to the Atlanta Journal-Constitution. Assuming the money works out for the drivers, it seems like a good solution. Although one downside would be a reduction in the number of stories that road warriors like to tell about lost baggage horror stories. Most claim forms will ask you to list everything that was in the bag, including purchase dates and even original receipts for items over a certain dollar amount.

This agreement, drafted in and modified as recently as , currently has signatory nations from around the world. This agreement, first adopted in and modified several times since, applies if either your departure point or final destination falls outside the nations that have signed onto the Montreal Convention. As previously mentioned, the above limits are not set payments when an airline loses your bag for good. You still need to submit the claim with details of the contents of your luggage.

In addition, if an airline has already paid for your expenses while your bag was thought to be delayed, that amount will likely be deducted from your final payout.

This is meant to cover your bag and its contents without forcing you to take the time to tally up the replacement value of every single thing. The above advice related to credit cards applies here as well, as many top travel rewards credit cards will cover baggage loss if you paid for some or all of the trip with your card. Once again, these policies vary widely by issuer and card, so be sure to read the specific policy of the card you used to purchase the trip before submitting a claim and note this coverage is generally secondary, meaning the issuer will pay out after you receive compensation from the airline.

The aforementioned tips are applicable when your bag is mishandled, but there are some important steps you can take to minimize the chances of this happening long before you even get to the airport. Medication, jewelry, electronics, cash…all of it should be in your carry-on bag or personal item. My family lost almost a full day in Australia back in shopping for clothes while we waited on Delta to deliver our bags.

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Skip to content. Advertiser Disclosure. The bag didn't make the flight. In Las Vegas, the reader went to an unfriendly baggage claims clerk, "who just handed me an envelope and said 'You have to call this number because it is your fault. She did not care if I arranged delivery or if I came back to the airport to get my bag. She told me what flight the bag was going to be on and that was the extent of her responsibility. In a way, this amounts to luggage theft by the airlines who sell your bags to these lost luggage operations for profit.

Thankfully, the numbers are low, but it does happen. If you truly care about your stuff arriving with you, pack carry on only. Be sure to check our articles for Packing Tips and also Carry-On Essentials to make your trip go more smoothly. Make sure you have a luggage tag on the outside of your bag. Also, make sure there is a business card or other address identification inside your bag.

Remove all luggage tags and luggage barcodes from previous flights to avoid confusing ground staff or electronic bar code readers. This is especially important if the tags are for a different airline than the one you are currently flying! Flight connections are the death of bags. Over the years, the airlines have tightened connection times. Now think about how your bag will get there. If you really want your bags to get there, be sure to take non-stop flights although, as my American Airlines baggage story below indicates, direct flights are not a guarantee that your baggage will arrive.

If you must check your bag and you must have a connection, consider taking a flight with a longer layover. When you pack your bag, take a picture of the inside contents. You may need this to prove to the airline what you had with you. Also, keep your bag claim check separate from your boarding card in a safe place. Some airlines insist on putting your claim check on the back of your boarding pass. Politely decline and take it with you. As a pro tip, take a photo of your baggage claim ticket on your phone in case you lose your physical ticket.

I recently flew on American Airlines from Philadelphia to Zurich. American is part of the Oneworld Airline Alliance , which sadly has poor coverage in Europe. I was ultimately flying onward to Albania , where I was going to meet up with Laura, but needed to fly on a different airline. On arriving in Zurich , my bag never made it. This was a non-stop flight and there were no tight connections or any connections at all.

According to American Airlines, my bag sat in Philadelphia for five days before being sent onward to Athens…not Zurich. The compassion settled tensions, but did little to resolve the fundamental problem.

Note: As of October , the phone number has been disconnected and the ONLY option to contact them is the form on their website. In the early days, the airline sent inconsistent and confusing updates. On the same day, different people in the American Airlines Central Baggage Resolution Office told me different things. One agent told me to submit the paperwork for an American Airlines delayed baggage compensation claim, and another told me to wait.

One agent told me they would e-mail me the American Airlines Passenger Property Questionnaire and a different agent told me to download the file you can download the questionnaire here. To further add to the confusion, on one single day, different AA Customer Service agents told me that my bag was in Philadelphia, Zurich, and Tirana.

So the bag went back to Philadelphia, where it sat for a couple of weeks, before being flown to Zurich, who forwarded the bag to Tirana but I was already home. Tirana forwarded it back to Zurich, who forwarded it back to Tirana, where it sat for a few weeks.

Eventually, it flew back to Philadelphia…via Sydney, Australia.